Terms & Conditions


Lezulu is a business in the corporate gift industry that manufactures and markets its own products.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed by way of email or sms. Must mention the use of courier and/or postal services and associated costs, if applicable.

Return and Refunds policy
The provision of goods by Lezulu is subject to availability. In cases of unavailability, Lezulu will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.
The contracted courier carries insurance for goods in transit from Lezulu warehouse to delivery address.

Customer privacy policy
Lezulu shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into Lezulu bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for Lezulu via PayGate (Pty) Ltd who are the approved payment gateway for ABSA South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Lezulu separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency>br> The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR), Euro, US Dollar, or Pound Sterling.

Responsibility
Lezulu takes responsibility for all aspects relating to the transaction including sale of goods on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and Lezulu chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Capri, Cape Town, South Africa.

Variation
Lezulu may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by Lezulu, trading as Lezulu, based in South Africa with registration number 2006/007396/07

Lezulu's contact details:
Support : info@lezulu.com
Support: +27 72 963 1479